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PENGARUH KUALITAS PELAYANAN RECEPTIONIST TERHADAP KEPUASAN TAMU DI PALAWI RESORT COBAN RONDO MALANG

Palawi Resort Coban Rondo is one of the accommodations around Wana Wisata Coban Rondo \r\nMalang. This resort can be found in the middle of the forest which provides natural beauty and \r\ncool air. Each section at Palawi Resort Coban Rondo Malang has duties and responsibilities. \r\nThe front office part of reception is the responsibility of the receptionist. The receptionist has \r\nthe task of handling guest reception, selling the hotel resort and its facilities, and providing \r\nservices to guests staying at the hotel resort. Palawi Resort Coban Rondo is still simple in terms \r\nof facilities and structural arrangement. If in hotels generally there are sections that hold each \r\nsection, or what is usually called a department, at Palawi Resort Coban Rondo it is not \r\nadequate. Palawi Resort Coban Rondo needs to optimize the resort staff to support improving \r\nthe quality of receptionist service towards guest satisfaction. This research aims to determine \r\nthe effect of receptionist service quality on guest satisfaction at Palawi Resort Coban Rondo \r\nMalang. The type of research used in this research is a descriptive-quantitative method with a \r\nsample size of 95 respondents using a purposive sampling technique. The SPSS version 26 \r\napplication was used to carry out research data analysis which includes simple linear \r\nregression analysis, simple correlation coefficient, coefficient of determination, and T test. \r\nData was obtained from the results of a questionnaire distributed to guests at Palawi Resort \r\nCoban Rondo. The results of this research indicate that the service quality of the Palawi Resort \r\nCoban Rondo receptionist has a significant positive influence on guest satisfaction as evidenced \r\nby the tcount value of 6.021 > ttable 1.981. The results are tcount > ttable or the significance \r\nvalue is 0.000 < 0.05. It is hoped that the results of this research can be used as input for \r\nevaluation for the Palawi Resort Coban Rondo Malang to maintain the quality of receptionist \r\nservices in order to maintain guest satisfaction.

Ketersediaan

Informasi Detail

Judul Seri

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No. Panggil

PA24.93301.693

Penerbit

BANYUWANGI : POLITEKNIK NEGERI BANYUWANGI., 2024

Deskripsi Fisik

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Bahasa

Indonesia

ISBN/ISSN

362093301133

Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

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Subjek

PENGARUH KUALITAS PELAYANAN
RECEPTIONIST
KEPUASAN TAMU

Info Detail Spesifik

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Pernyataan Tanggungjawab

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