Gaya APA

FANDY TJIPTONO,PH.D., GREOGIUS CHANDRA. (2005). SERVICE,QUALITY & SATISFACTION (EDISI 3). Surabaya: Penerbit INFORMATIKA.

Gaya Chicago

FANDY TJIPTONO,PH.D., GREOGIUS CHANDRA. SERVICE,QUALITY & SATISFACTION. EDISI 3 Surabaya: Penerbit INFORMATIKA, 2005. Text.

Gaya MLA

FANDY TJIPTONO,PH.D., GREOGIUS CHANDRA. SERVICE,QUALITY & SATISFACTION. EDISI 3 Surabaya: Penerbit INFORMATIKA, 2005. Text.

Gaya Turabian

FANDY TJIPTONO,PH.D., GREOGIUS CHANDRA. SERVICE,QUALITY & SATISFACTION. EDISI 3 Surabaya: Penerbit INFORMATIKA, 2005. Print.