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ARCHITECTURE AND PATTERNS FOR IT SERVICE MANAGEMENT, RESOURCE PLANNING, AND GOVERNANCE: Making Shoes for the Cobbler's Children
"in most companies IT has "evolved"-perhap it's time to consider "intelligent desgn." this is the value of Charlie's book. Charlie describes a process-based approach coupled with data modeling and metadata concept, wich translate in turn to distributed system architecture: a type of three-legged stool for the purpose of pitting more intent into ISTM infrastucturedesign. I consider him one of the foremost thinkers in the area. He has certainly opened my eyes to the wonders of it all."
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